Repair ServiceSense Innovation product warranty terms
1. Warranty Conditions
The product is covered under warranty service if it meets all the conditions below:
1. For the user that has a purchase certificate (receipt or invoice): The warranty period is 180 days after the purchasing date listed on the certificate/invoice/receipt.
For the user that has no purchase certificate/invoice/receipt: The warranty period is 240 days after the Production Date.
2. The warranty is due to factory defects in materials or workmanship that will be judged by our technical staff upon inspection of the goods received.
3. The warranty code on the product must be visible.
Remarks: For the product that has lapsed it’s warranty period and has been repaired in the past, will also offer 60 days’ guarantee on the repair (the 60 days cover will begin after the goods have been returned to the customer (Date of return)
2. Non-warranty Conditions
The product will have its warranty void if any of the following conditions are founded:
1. The 240 days warranty period or 180 days purchase period has lapsed.
2. The user disassembled or changed/modified the internal structure of the product.
3. The product was damaged due to incorrect use (exposure to water or any other liquid, hit, knock or crushed etc.)
4. The warranty code on the product is not visible or removed
3. Shipping Cost
1. For customer in China: If the product is covered under warranty, the shipping cost from customer to Sense Innovation is paid by the customer, in return Sense Innovation will pay for the shipping cost for returning the repaired product to the customer.
2. For customer outside of China: Whether the product is covered under warranty or not, all the shipping costs are paid by the customer. And, please contact Sense Innovation’s distributors in your country for the warranty and non-warranty service to avoid the expensive shipping cost.
3. For customers who require software upgrades and cannot complete the software upgrade themselves please contact your local retailer or distributor, all shipping costs are paid by the customer.
Note: Please always use services which have a tracking facility to ship the defective product back to Sense Innovation(Customer outside of China can use DHL, FedEx, UPS or a Registered mail service with tracking facilities). As soon as you have shipped the products back to Sense Innovation please email Sense Innovation with your tracking number detail so we can follow the delivery. Please keep in contact with Sense Innovation’s after sales service department via email for regular updates on the status of your repair.
4. After-sales Service Procedure
Detailed description of the above graphic:
1. If the product can’t work and is confirmed to be defective, please contact our CS (Customer Service) department by telephone, Email, QQ etc.
2. Our CS department will check if the damaged product is due to incorrect use.
3. If our CS department confirms that the defected product needs repair, the customer should fill out the 《SENSE INNOVATION PRODUCT SERVICE FORM》 and then send it together with the defective products and the original purchase certificate (invoice/receipt) to Sense Innovation’s address (For the users that cann’t print the 《SENSE INNOVATION PRODUCT SERVICE FORM》, please send a paper noted with the user name, address, contact information, description of the symptoms that are occurring with the product and special requirements that are needed for the repair )
4. Sense Innovation evaluates the damage and the cosmetic appearance of the products and will contact the customer by phone or e-mail about the repair fees and